Terms & Conditions
1. Who We Are
This website is owned and operated by Joiya Move Limited (“we”, “our”, “us”).
Our registered office is in the United Kingdom.
By accessing or using this website, you agree to be bound by these Terms and Conditions (“Terms”).
If you do not agree, please refrain from using our website or purchasing our products.
2. Purpose of These Terms
These Terms set out the conditions for using our website (www.joiyamove.com) and for purchasing our products online.
They apply to all visitors, customers, and users of the site.
Please read these Terms carefully before placing an order.
3. Website Use
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the site.
We reserve the right to suspend or terminate your access if we believe you have breached these Terms.
All content on this website (including text, images, graphics, logos, and product descriptions) is owned by or licensed to Joiya Move Limited and is protected by intellectual property laws.
You may not reproduce, distribute, or modify any material without our prior written consent.
4. Product Information
We make every effort to ensure that all product descriptions, images, and details are accurate.
However, colours may vary slightly depending on your device display settings.
We reserve the right to modify or discontinue products at any time without notice.
5. Orders and Payments
All orders are subject to availability and acceptance.
Once an order is placed, you will receive an email confirmation.
A contract between you and Joiya Move Limited is formed only when we dispatch your order.
We accept payments through secure third-party providers such as Wix Payments, PayPal, and Stripe.
By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.
All prices are displayed in British Pounds (GBP) and include VAT (where applicable).
6. Shipping and Delivery
We currently ship within the UK and selected international destinations.
Delivery times are estimated and may vary due to external factors such as courier delays or customs processing.
Once your order has been dispatched, you will receive tracking information via email.
We are not responsible for delays outside our control but will always work to resolve any delivery issues promptly.
7. Returns and Refunds
We hope you love your Joiya Move products.
If you’re not completely satisfied, you may return unworn, unused items within 14 days of delivery for a refund or exchange.
To initiate a return, please contact us at hello@joiyamove.com with your order number and reason for return.
Returned items must be in their original packaging and condition.
Refunds will be processed via your original payment method once we have received and inspected the returned goods.
We reserve the right to refuse returns that do not meet these conditions.
8. Faulty or Damaged Items
If your order arrives damaged or faulty, please contact us within 7 days of receipt with photos of the issue.
We will arrange a replacement or refund as appropriate.
9. Promotions and Discount Codes
From time to time, we may offer promotional discounts or limited-time offers.
These are subject to specific terms and conditions, which will be detailed at the time of the promotion.
Discount codes cannot be used in conjunction with other offers or applied retrospectively to previous
purchases.
10. Intellectual Property
All intellectual property rights in the Joiya Move name, logo, branding, designs, and website content belong to Joiya Move Limited.
You may not reproduce, copy, distribute, or exploit any part of this website or our products without written permission.
11. Limitation of Liability
While we take care to ensure accuracy, Joiya Move Limited will not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products.
Our total liability for any claim shall not exceed the amount paid by you for the relevant product.
12. Privacy and Data Protection
We value your privacy.
Our Privacy Policy explains how we collect, store, and use your personal data in compliance with UK data protection laws.
13. Accessibility
We’re committed to making our website and services accessible to everyone.
Please see our Accessibility Statement for more information.
14. Changes to These Terms
We may update these Terms from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website and will apply from the date of publication.
15. Governing Law
These Terms and any related disputes shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Us
If you have any questions about these Terms or your purchase, please contact us at: hello@joiyamove.com