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Privacy Policy

1. Who We Are
 

This website is owned and operated by Joiya Move Limited.

References to “we”, “our”, or “us” in this privacy notice mean Joiya Move.

Joiya Move has a relationship with you, and any reference to “you”, “your”, or “yourself” means you as an individual who interacts with us or uses our services.

 

2. Purpose of This Privacy Notice and Our Commitment to Transparency
 

This privacy notice explains how we process, store, and use the personal data we collect from you or that you provide to us when you visit our website (www.joiyamove.com) or engage with us through social media platforms such as Instagram, TikTok, or Pinterest.
 

We’re committed to protecting your privacy and ensuring compliance with data protection laws.

For data protection purposes, Joiya Move is the data controller of your personal information.
 

We adhere to the following principles:

(a) Used lawfully, fairly, and transparently.
(b) Collected only for valid purposes we’ve explained and not used incompatibly.
(c) Relevant and limited to those purposes.
(d) Accurate and kept up to date.
(e) Retained only as long as necessary.
(f) Kept secure and confidential.
 

Please read this notice before using our site or engaging with us, so you understand how and why we use your data.

 

3. Who This Notice Applies To
 

This notice applies to:
 

  • Visitors of our website

  • Customers purchasing our products

  • Individuals who follow or interact with us through our social channels
     

This privacy notice does not apply to employees or job applicants of Joiya Move Limited.

 

4. Contact Details
 

If you have any questions about this notice or how we process your data, please contact us at:  hello@joiyamove.com

 

5. Third-Party Links
 

Our website and social media pages may contain links to third-party websites or applications. Clicking those links may allow third parties to collect or share information about you.

We do not control these external websites and are not responsible for their privacy practices. We recommend reading each site’s privacy notice before sharing any data.

 

6. How We Use Your Personal Data
 

Providing Products and Services.
We use your personal information to deliver our products and services, and to fulfil our contract with you. This includes processing payments, dispatching orders, and sending notifications related to your account, purchases, returns, and exchanges. We also use your details to manage your Joiya Move account, coordinate shipping, process any returns or exchanges, and allow you to leave reviews or feedback.
 

Marketing and Advertising.
We may use your personal information for marketing and promotional purposes — for example, to send emails, text messages, or postal updates about new collections, special offers, or brand news. We may also use this information to personalise the content and advertising you see across our website and other platforms, helping us ensure our communication feels relevant and engaging.
 

Security and Fraud Prevention.
We use your personal information to detect, prevent, and investigate potential fraudulent, illegal, or malicious activity. If you create a Joiya Move account, you are responsible for keeping your login details secure. We recommend not sharing your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately at hello@joiyamove.com.
 

Communicating with You.
We use your personal information to respond to your enquiries, provide customer support, and continuously improve our services. This helps us stay responsive, maintain high service standards, and nurture a positive relationship with our customers — which is central to what Joiya Move stands for.
 

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7. Personal Data of Children
 

Our website, promotions, and content are not intended for use by anyone under 18 years old, and we do not knowingly collect data from individuals under this age.

 

8. Internal Access to Data
 

Access to your personal data is limited to Joiya Move employees and contractors who require it for business purposes (e.g. customer service, marketing, or fulfilment).

All personnel are bound by confidentiality obligations.

 

9. External Sharing of Data
 

We may share your personal information with trusted third parties who help us operate our business, process your orders, and provide related services.
 

This includes:

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  • Wix.com Ltd – our website host and platform provider. Wix stores data on secure servers and may process personal information such as contact details, order information, and cookies on our behalf.

  • Payment providers – such as Wix Payments, PayPal, or Stripe, to securely process transactions.

  • Delivery partners – such as Royal Mail, Evri, or DPD, to fulfil and deliver your orders.

  • Email and marketing tools – such as Klaviyo, Meta, and Google Ads, for newsletters and promotional campaigns.

  • Analytics and advertising partners – including Wix Analytics and Google Analytics, which help us understand website performance and improve user experience.
     

All third parties are required to keep your information secure and use it only for the purposes we specify.

We do not sell or share your personal data with any other organisations for their own marketing purposes.
 

Some of these partners may process data outside the UK or EEA, but where this occurs, we ensure appropriate safeguards are in place to protect your information.

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10. International Transfers
 

Some of our third-party service providers may process data outside the UK or EEA.

In such cases, we ensure your information is protected through appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner’s Office.

 

11. Data Security
 

We take data protection seriously and have implemented measures to prevent loss, misuse, or unauthorised access to your data.

These include secure encryption, password protection, limited access, and regular monitoring.

 

12. Data Retention
 

We only retain personal data as long as necessary to fulfil the purposes it was collected for, including for legal, accounting, or reporting requirements.

Typically, order data is retained for up to 6 years in accordance with UK tax and accounting law.

 

13. Your Rights
 

Under UK data protection laws, you have the following rights:
 

  • Access: Request a copy of your personal data.

  • Rectification: Correct or update your information.

  • Erasure: Ask for your data to be deleted (where applicable).

  • Restriction or Objection: Limit or stop how we process your data.

  • Portability: Request data transfer to another service provider.

  • Withdraw Consent: For marketing emails, click “unsubscribe” at any time.
     

To exercise your rights, contact hello@joiyamove.com.
 

If you’re unsatisfied, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
 

14. Marketing and Opt-Out

 

You can unsubscribe from our emails or marketing at any time by clicking “unsubscribe” in our emails or contacting hello@joiyamove.com.

Please allow up to 5 working days for your request to be processed.

 

15. Updates to This Notice
 

We may update this privacy notice from time to time. The latest version will always be available at www.joiyamove.com.


Last updated: 4th October 2025

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